Support Policy for Toda Website

• Service Overview: The e-commerce website provides support services to ensure a seamless and secure experience for users. The support includes technical assistance, payment help, and resolution of issues related to products or services.
• Ways to Access Support:
  • Via email: [todafortrading@gmail.com]
  • Through phone: [+97455253311]
  • Via live chat on the website
  • Through the support page on the website
• Working Hours: Customer support is available from Sunday to Thursday, from 9 AM to 6 PM, excluding public holidays in Qatar.
• Issue Resolution Procedures:
  • We are committed to resolving issues as quickly as possible. Issues are prioritized to ensure efficient resolution.
  • Support inquiries are generally responded to within 24 working hours.
• Rights and Responsibilities:
  • We reserve the right to amend the support policy at any time, and users are encouraged to stay updated on policy changes.
  • We are not responsible for delays caused by factors beyond our control, such as technical failures or issues with service providers.
  • Users must provide accurate and complete information to ensure efficient issue resolution.
• Compliance with Qatari Law: The website complies with all local laws and regulations in Qatar, including data protection laws, consumer rights, and e-commerce transaction regulations.