Return Policy

1. Return and Exchange Policy Overview

At [Toda], we are committed to ensuring customer satisfaction with every purchase. If you are not fully satisfied with your purchase, we offer a return and exchange policy based on the following conditions:

2. Eligibility for Returns and Exchanges

• Items must be returned within 14 days of the purchase date.
• Products should be unused, in their original packaging, and in resellable condition.
• The original receipt or proof of purchase is required for all returns and exchanges.
• Certain products (e.g., perishable goods, personalized items, or products that cannot be returned for health and safety reasons) may not be eligible for return.

3. Return Process

To initiate a return:

• Contact our customer service team at [97455253311/ todafortrading@gmail.com] within 14 days of receiving your order.
• Provide details of the item(s) you wish to return and the reason for the return.
• Once approved, you will receive instructions on how to return the item.

4. Refunds

• Refunds will be issued to the original payment method.
• Please allow up to 10 business days for processing.
• Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product is defective or damaged upon receipt.

5. Damaged or Defective Items

• If the item is damaged or defective upon receipt:
• Contact us immediately within 48 hours of receiving the product.
• We will arrange for a return, exchange, or refund based on your preference.

6. Non-Returnable Items

• Gift cards.
• Clearance or sale items (unless defective).
• Items marked as non-returnable at the time of purchase.

For further assistance, please reach out to our customer support team at [97455253311/ todafortrading@gmail.com].