Return and Exchange Policy
1. Return and Exchange Policy Overview
At [Toda], we are committed to ensuring customer satisfaction with every purchase. If you are not fully satisfied with your purchase, we offer a return and exchange policy based on the following conditions:
2. Eligibility for Returns and Exchanges
- Items must be returned within 4 days of the purchase date.
- Products should be unused, in their original packaging, and in resellable condition.
- The original receipt or proof of purchase is required for all returns and exchanges.
- Certain products (e.g., perishable goods, personalized items, or products that cannot be returned for health and safety reasons) may not be eligible for return.
3. Return Process
To initiate a return:
- Contact our customer service team at [97455253311 / todafortrading@gmail.com] within 4 days of receiving your order.
- Provide details of the item(s) you wish to return and the reason for the return.
- Once approved, you will receive instructions on how to return the item.
4. Refunds
- Refunds will be issued to the original payment method.
- Please allow up to 10 business days for processing.
- Shipping fees are non-refundable, and customers are responsible for return shipping costs unless the product is defective or damaged upon receipt.
5. Damaged or Defective Items
If the item is damaged or defective upon receipt:
- Contact us immediately within 48 hours of receiving the product.
- We will arrange for a return, exchange, or refund based on your preference.
6. Non-Returnable Items
- Gift cards.
- Clearance or sale items (unless defective).
- Items marked as non-returnable at the time of purchase.
Need Further Assistance?
Please reach out to our customer support team